Privacy Policy
This Privacy Policy explains how Otifleks Medikal Ltd. and/or its affiliated operators of otifleks.com (“Otifleks”, “we”, “us”, or “our”) collect, use, store, and protect personal information when you visit our website, contact us, or purchase our products.
1. Information We Collect
- Contact and order details: name, email address, phone number, billing/shipping address, order history, and customer service communications.
- Payment information: payments are processed by third-party payment providers. We do not intentionally store full credit card numbers on our website systems.
- Website data: IP address, device/browser type, pages visited, referral source, cookies, analytics identifiers, and similar technical information.
- Voluntary information: product feedback, reviews, survey responses, or messages you choose to send us.
2. How We Use Information
We use personal information to process orders, deliver products, respond to inquiries, provide customer support, improve our website and products, prevent fraud, comply with legal obligations, and send marketing communications where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
3. Cookies and Analytics
Otifleks.com may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure marketing performance, and improve the user experience. Browser settings may allow you to block or delete cookies, but some website features may not work properly if cookies are disabled.
4. Sharing Information
We may share information with service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, analytics tools, email platforms, advertising partners, professional advisers, and legal authorities when required. We do not sell personal information as a standalone business activity.
5. International Transfers
Because our website, customers, service providers, and business operations may be located in different countries, personal information may be transferred to and processed outside your country of residence. Where required, we use appropriate safeguards for such transfers.
6. Data Retention and Security
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, accounting, legal, warranty, dispute, and security purposes. We use reasonable technical and organizational measures to protect information, but no website or electronic transmission is completely secure.
7. Your Rights
Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. You may also withdraw consent where processing is based on consent. We may need to verify your identity before responding to a request.
8. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
9. Updates and Contact
We may update this Privacy Policy from time to time. The updated version will be posted on otifleks.com with a new effective date. For privacy questions or requests, contact: Otifleks Medikal Ltd., Email: otifleks@jadavey.com.au , Address: 626 Lorimer Street, Port Melbourne, VIC, Australia, Victoria
