Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of otifleks.com and any products, content, services, or purchases made through the website. By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1. About Otifleks Products
Otifleks offers ear-care and ear-protection products, including earplugs and related accessories. Product descriptions, images, specifications, availability, and prices may change without notice. We try to display product information accurately, but we do not guarantee that all website content is error-free, complete, or current.
2. Orders, Prices, and Payment
All orders are subject to acceptance, availability, and successful payment authorization. Prices are shown in the currency displayed at checkout and may exclude taxes, duties, customs fees, or shipping charges unless stated otherwise. We may refuse or cancel an order if there is a pricing error, suspected fraud, stock issue, payment problem, or violation of these Terms.
3. Shipping, Delivery, and Risk
Estimated delivery times are not guarantees and may be affected by customs, carriers, holidays, weather, or other factors outside our control. Risk of loss may pass to you when the product is delivered to the shipping address or handed to the carrier, depending on applicable law and the delivery terms used.
4. Returns and Refunds
Returns and refunds are handled according to the return policy displayed on otifleks.com at the time of purchase. For hygiene and safety reasons, opened or used ear-care products may not be eligible for return unless defective or required by applicable consumer law. To request a return, contact us with your order number and reason for the request.
5. Product Use and Medical Disclaimer
Products must be used only as instructed and for their intended purpose. Website content is provided for general information and does not replace professional medical advice. If you have ear pain, drainage, infection, surgery history, perforated eardrum, hearing loss, dizziness, or any medical concern, consult a qualified healthcare professional before using ear products.
6. Intellectual Property
All trademarks, logos, designs, product names, images, text, graphics, videos, and other website content are owned by or licensed to Otifleks and are protected by intellectual-property laws. You may not copy, reproduce, modify, distribute, sell, or exploit website content without our prior written permission.
7. User Conduct
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, scrape content, infringe rights, submit false information, or use the website for unlawful purposes. We may restrict or terminate access if we believe these Terms have been violated.
8. Limitation of Liability
To the maximum extent permitted by law, Otifleks is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, business, or goodwill arising from use of the website or products. Nothing in these Terms limits rights that cannot be limited under applicable consumer law.
9. Governing Law and Contact
These Terms are governed by the laws of the State of Victoria, Australia, unless mandatory consumer-protection rules require otherwise. We may update these Terms from time to time by posting a revised version on otifleks.com. For questions, contact: Otifleks Medikal Ltd., Email: otifleks@jadavey.com.au , Address: 626 Lorimer Street, Port Melbourne, VIC, Australia, Victoria.
